how we work

You've got an epic business vision. Our job is to bring your vision to life ... without burning you out.

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"Building a service-based business is akin to performing alchemy; you are turning your skills and brilliance into a better life for yourself and others. That's pure magic." - Lindsay Johnson

the business vision

Growing a service-based business means making a whole bunch of interconnected decisions.

  • Do you need more leads or are you losing the ones you already have?
  • Is your pricing actually profitable?
  • Do you need better systems, a bigger team, stronger marketing, a clearer strategy...
  • Or just someone experienced to help you figure out what the heck to focus on first?

That's why we don't start by selling you a pre-set package. We start by understanding your business.

We'll look at where you are now, where you're trying to go, what's working, what's getting in the way, and what you actually have the capacity and budget to take on.

Then we'll recommend what we believe will move your business forward.

That might be:

  • Coaching or strategic advising
  • Fixing your sales system
  • Mapping out your next stage of growth
  • Bringing in someone from our Scaling Dream Team to tackle something specific

You don't have to figure out what services you need. You just have to know where you want to go!

No two businesses need the same thing. And we won't force yours into a one-size-fits-all solution.

After working with service-based entrepreneurs for 25+ years, we've developed our Sustainable Scaling Framework to map the major shifts a business typically makes as it grows from founder-powered to sustainable-systems-powered. 

It helps us look at the whole picture, understand where your business is now, spot what's missing or creating a bottleneck, and figure out what needs your attention next. 

It's a framework, not a checklist. You might already be crushing it in some areas, struggling in others, or need to tackle things in a different order based on your goals, capacity and business model.

the path

There are predictable stages of growth in a service-based business. But that doesn't mean every business needs the same thing at the same time.

A streamlined, automated sales system that works on autopilot is the foundation of a scalable business. Your sales revenue funds your scaling journey; we need to ensure you know how your business gets consistent sales.

1. Build a Predictable Sales System

2. Get the Busy Work Off Your Plate

Your time and energy become increasingly valuable as your business grows. Start handing off the admin, tech, and day-to-day tasks that don't need to be done by you, so you can focus on the work that actually requires your expertise.

3. Build a Strong Operational Foundation

Get your business out of your head and build the systems, processes, and infrastructure that keep things running smoothly without you overseeing every detail. That means stronger operations, financial foundations, legal protection, people practices and documented ways of working.

4. Make Sales Less Dependent on You

As your business grows, you can't be the only person responsible for keeping the pipeline moving. Build consistent lead generation, follow-up and relationship management into the business so opportunities don't disappear when you're busy doing everything else.

Sustainable Scaling Framework

5. Build a Team to Grow Beyond You

You can only grow so far when every client and deliverable depends on you. Start building a team that can take on meaningful work, support your clients, and expand the capacity of the business beyond your own time and labour.
Now that your sales system, operations, and team can support more business, it's time to turn up the volume. Invest in strategic marketing and advertising to reach more of the right people, generate more demand, and grow your client base without overwhelming the business you've built.

6. Amplify Your Reach

7. Step into Your Role as Founder & CEO

As your business becomes less dependent on your day-to-day labour, your role gets to change. Step out of being the primary doer and into leading the vision, making strategic decisions, developing your team, and deciding where the business goes next.

8. Thought Leadership, Legacy, & Evolution

Once you've built a business that can thrive without depending on you, you get to decide what comes next. Maybe you want to become a thought leader, share your expertise on a bigger stage, create a lasting impact in your industry or community, start something new, or simply spend less time working. This is where you get to think beyond growing the business and decide what you want everything you've built to make possible.
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Depending on what your business needs, that could mean coaching, strategic advising, sales support, systems and implementation, or bringing on specialists from our Scaling Dream Team.

Get the Support You Need

We'll identify the priorities that will make the biggest difference and create a realistic plan based on your goals, budget, and capacity.

Decide What Comes Next

the plan

We  know the path. We customize the plan.

The Sustainable Scaling Framework helps us understand where your business is now, where you want to go, and what's getting in the way. 

But your business isn't a checklist, and you don't need to complete all 8 stages in perfect order.

We'll help you identify your biggest opportunities and bottlenecks, figure out what needs your attention now (and what can wait), and recommend the right support to move your business forward.

We'll look at your goals, sales, capacity, systems, team, and what's happening behind the scenes to understand where you are on your growth journey.

Figure Out Where You Are

the support

Get the right help at the right time.

let's talk!

Once we know what your business needs next, we'll help you figure out the best way to make it happen.

Sometimes you need someone to help you think through a problem or make a big decision. Sometimes you need specialized expertise you don't have. And sometimes you just need someone to roll up their sleeves and get the work done. 

That's why our support isn't one-size-fits-all either. We'll recommend the right combination of coaching, advising, strategy, and hands-on expertise based on what you're trying to accomplish.

Business Coaching

Get the clarity, confidence, accountability, and support you need to keep moving forward as an entrepreneur.

Business Advising

Get experienced strategic guidance to make better decisions about your sales, growth, operations, team, and next moves.

Specialized Expertise

Tap into our Scaling Dream Team for expertise in marketing, finance, operations, HR, systems and other areas your growth plan requires.

Hands-On Support

When the solution isn't more advice, we'll help you implement, build, or improve the things your business actually needs to grow.

client love

Francine Dick, Financial Advisor

Lindsay helped bring me back to who I was, why I love my business, what I am great at doing, and most importantly, what I should stop doing. I can't believe how great I felt after our session. Better than a therapy session!

"Better than a therapy session."

Dori Schmidt, Maker & Creative

Highly recommend Lindsay! I needed major clarification on my business model, product and launch strategies, and during my session with Lindsay, we went through all the ideas and laid them out step-by-step so that I would know exactly what my action plan needed to be! I felt so much clearer and way less frustrated after our session and knew just what my next steps needed to be. Definitely recommend Lindsay and their expertise!?

"I felt so much more clear and way less frustrated."

Tiff Dee, New Jersey Placenta Encapsulation

The second I heard Lindsay talk I knew I wanted to work with them. I've been spinning my wheels for two years trying to get my business going, and after 3 sessions with Lindsay, I'm finally moving in the direction I've been wanting to go. They simplified all of the "stuff" that was running around in my neurodivergent brain and helped me make a strategic plan that I can stick to. Lindsay's vibe and energy are so positive -- 10 stars! Highly recommend!

"I'm finally moving in the direction I've been wanting to go."

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Ready to create business magic together?

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free assessment

Does Your Business Rely On Your Free Labour?

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Treating yourself like free labour not only leads to a false sense of profitability, but it also keeps your business small, reliant on you to do everything, severely limiting how much revenue it can make, including your take-home salary.

Complete this simple assessment to find out if your business is actually profitable, or if it's relying on your free labour.

Free assessment

Does Your Business Rely On Your Free Labour?