These Terms of Service govern your use of theradicalconnector.com and products, programs, services, resources, and content offered by The Radical Connector.

By accessing this website or purchasing from us, you agree to these Terms. Specific products or services may also be subject to additional terms contained in a checkout page, proposal, service agreement, statement of work, or other agreement. If there is a conflict between these general Terms and a signed agreement governing a specific service, the signed agreement will apply to that service.

About The Radical Connector

This website is owned and operated by Lindsay Johnson, operating as The Radical Connector, based in British Columbia, Canada.

The Radical Connector provides business education, advising, consulting, assessments, digital products, workshops, events, and business implementation and management services for entrepreneurs and organizations.

Our current services may include the Ick-Free Sales System, Sales Engine Accelerator, Sustainable Scaling Roadmap, Business Advising & Scaling Dream Team Management, workshops, speaking engagements, events, digital resources, and other products or services offered from time to time.

We may add, change, discontinue, or modify our offerings without updating these Terms every time our services evolve.

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and legally capable of entering into a binding agreement to purchase our products or services.

You may not use our website or services where doing so would violate applicable law.

Purchases and payment

Prices, payment schedules, currencies, taxes, and other purchase details will be displayed at checkout or provided in a proposal, agreement, invoice, or statement of work.

By completing a purchase, approving a proposal, or entering into an agreement with us, you agree to pay the amounts specified according to the applicable payment schedule.

Where a payment plan is offered, a payment plan is a payment schedule for the full purchase price, not a month-to-month subscription that can be cancelled simply by stopping future payments, unless the applicable offer or agreement explicitly states otherwise.

Applicable taxes may be added based on the product or service, your location, and applicable tax laws.

Refunds, cancellations and transfers

Unless otherwise stated at the time of purchase or in a separate agreement, purchases are final sale and non-refundable once purchased.

Different cancellation, rescheduling, transfer, credit, or refund terms may apply to particular services, events, workshops, consulting engagements, or other offers. Those terms will be provided at checkout or in the applicable proposal, agreement, statement of work, or booking terms.

Where those specific terms differ from this general policy, the terms attached to that purchase or agreement apply.

Client services

Some services provided by The Radical Connector involve customized business advising, consulting, strategy, implementation, project management, or services performed by members of our Scaling Dream Team.

The exact scope, deliverables, timeline, responsibilities, fees, payment schedule, cancellation terms, and other conditions for these engagements will be defined in the applicable proposal, service agreement, statement of work, or other written agreement.

Unless specifically guaranteed in writing, purchasing business advising, consulting, education, marketing, sales, or implementation services does not guarantee any particular revenue, profit, sales, leads, business growth, or other outcome.

Business decisions and implementation remain the responsibility of the client.

Educational information

Content available through our website, courses, workshops, events, resources, social media, podcast, YouTube channel, emails, and other educational materials is provided for general informational and educational purposes.

Nothing we provide should be interpreted as legal, accounting, tax, investment, medical, or other regulated professional advice unless explicitly provided by an appropriately qualified professional within the scope of a separate engagement.

You are responsible for obtaining appropriate professional advice for your individual circumstances.

Intellectual property

Unless otherwise stated, the website and materials created by The Radical Connector, including our courses, frameworks, systems, templates, worksheets, presentations, videos, recordings, written materials, graphics, branding, downloads, and other original content, are owned by The Radical Connector or used with permission.

Purchasing or accessing our content gives you a limited licence to use it for its intended personal or internal business purpose.

Unless we give you written permission, you may not reproduce, resell, distribute, publish, licence, share, teach, commercially exploit, or create derivative products from our proprietary materials.

You may not share login credentials or provide unauthorized access to paid products or resources.

Third-party services and links

Our website and services may contain links to, integrate with, or rely upon third-party websites, software, payment processors, platforms, tools, service providers, or resources.

We are not responsible for the availability, security, content, policies, performance, or actions of third-party services.

Your use of a third-party service may also be subject to that provider's own terms and privacy policies.

Testimonials and examples

Testimonials, case studies, examples, revenue figures, client experiences, and other results shared through our website or marketing represent individual experiences.

They are provided for illustrative purposes and are not guarantees that you will achieve the same or similar results.

Business outcomes vary based on numerous factors, including the business, market, offer, pricing, experience, resources, decisions, implementation, effort, timing, and circumstances of the person or organization involved.

Website availability and accuracy

We try to keep our website and information accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, complete, or current.

We may correct errors, update information, modify features, or temporarily or permanently change portions of the website without notice.

Suspension or termination of access

We may restrict, suspend, or terminate access to our website, community spaces, digital products, programs, or services where reasonably necessary, including in cases involving misuse, non-payment, unlawful activity, harassment, infringement of intellectual property, violation of applicable agreements, or behaviour that threatens our team, clients, community, systems, or business.

Any payment or refund obligations following termination will be governed by the terms applicable to the specific purchase or service.

Limitation of liability

To the fullest extent permitted by applicable law, The Radical Connector and its owner, contractors, team members, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of our website, content, products, or services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless The Radical Connector and its owner from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of our website or materials, your infringement of another person's rights, or your material breach of these Terms.

Marketing communications

Purchasing a product or service does not automatically subscribe you to marketing communications unless you separately consent to receive them where consent is required.

If you choose to subscribe to our marketing communications, you can unsubscribe at any time using the unsubscribe link contained in our emails.

We may still send transactional or service-related communications necessary to deliver something you purchased, requested, registered for, or agreed to receive.

Privacy

Our collection and use of personal information is governed by our Privacy Policy, available on this Legal Notices page.

Our website also uses a cookie consent system that allows visitors to manage optional cookies and tracking technologies.

Changes to these Terms

We may update these Terms as our business, services, technology, or legal obligations change.

Changes will be posted on this page along with an updated “Last updated” date.

Changes to these website Terms do not override the terms of an existing signed agreement unless that agreement permits such a change.

Governing law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

To the extent permitted by law, disputes relating to these Terms will be subject to the jurisdiction of the courts of British Columbia.

Contact

Questions about these Terms can be sent to:

The Radical Connector
support@theradicalconnector.com
Vancouver, British Columbia, Canada

Last updated: September 7, 2026